Ticket Vision refunds Dino Merlin Kraljevo concert

Ticket Vision learned from the company Digi Media on August 31 that the Dino Merlin concert in Kraljevo would most likely not go ahead, so it called the organizer, who did not confirm the cancellation. An hour later, according to the ticket seller’s account, the organizer publicly announced that there would be no concert. The company laid out that timeline on the afternoon of September 28, in a statement announcing that Ticket Vision will refund ticket buyers from its own funds, even though the money from sales is no longer in its account.

Who was the organizer, and who was the seller?

The concert was scheduled for September 5, 2026, at the Sports Airfield in Kraljevo. The formal organizer was Sounder Music d.o.o., and the tickets were sold by Ticket Vision, which had not worked with that company before. The partnership was arranged, it says, on the recommendation and with the guarantee of Digi Media, which it has worked with for 15 years.

Ticket Vision describes the rest of August 31 as a series of failed attempts to reach the organizer, by phone and in writing. Only in the evening did one of Sounder Music’s co-owners get in touch and confirm the cancellation verbally, blaming Dino Merlin’s management. Written confirmation arrived by email the next morning, after the seller pressed for it. Ticket Vision adds that ticket buyers have a contractual relationship with the formal organizer, not with Digi Media.

What is known about the 100,000 euros?

According to Ticket Vision, Digi Media offered to transfer 100,000 euros to it through a legally regulated route, the amount Sounder Music reportedly paid earlier as a guarantee. A three-party assignment agreement was prepared. The organizer first agreed to it in principle, then refused to sign. The seller adds that the organizer told it by phone the money would be returned and asked it to wait, but later took a different position in public.

Sounder Music claims the opposite: that Digi Media and manager Dada Bulat signed the agreement and received 100,000 euros in cash, and that Dino Merlin’s team knew earlier that the concert would not happen. Digi Media, for its part, says it learned of the cancellation only from the media. The three versions do not match, and Ticket Vision’s statement makes no attempt to reconcile them.

Natasa Sosevic, the company’s director, said the seller is staying out of the dispute:

Ticket Vision does not want to and will not get involved in the mutual relations, disputes and responsibility of Sounder Music and Digi Media, nor in the question of the responsibility of Dino Merlin’s management for the cancellation of the concert. That is a matter between the two parties and will be the subject of appropriate proceedings. What is indisputable to us is that ticket buyers must not be harmed because of this dispute.

The statement implies that the decision to refund was made independently of how that dispute ends. The company said it secured the money so that buyers would not have to wait for a court outcome, and that it will “at the same time” start proceedings before the competent authorities.

What happens next for ticket buyers?

The exact procedure and deadlines for refunds have not been published yet, and buyers will be informed later. Ticket Vision also announces proceedings before the competent authorities to establish the responsibility of all parties, which means the question of who owed what to whom will be settled separately from the ticket payouts.

The cancellation is almost a month old, and the concert was due to take place 24 days ago. The news is therefore what happened afterward: the seller has taken on an obligation that, by its own account, other parties left behind, while the answer to who actually kept the money remains with the courts and in statements that do not agree with one another.