Alta Banka pensions now paid at Postal Savings Bank
Pensioners who received their pension through Alta Banka get a one-off payout at Postal Savings Bank branches on November 3, 5 and 10, with a valid ID card.
Banka Postanska stedionica (Postal Savings Bank) began a one-off payout of pensions on November 3, 2026, for customers who had been receiving their pension through Alta Banka. The payout is organized with the Republic Fund for Pension and Disability Insurance (PIO Fund) and with the approval of the National Bank of Serbia. The total number of pensioners affected has not been published.
Which pensioners get their money on which day?
The schedule is split by category of beneficiary:
- November 3: beneficiaries in the self-employed category
- November 5: farmers and military pensioners
- November 10: beneficiaries in the employed category
This is separate from the payout of insured deposits at Alta Banka, which we covered earlier in “Alta Banka loses its license: up to 50,000 euros per depositor”. That story concerned savings, while this one concerns the monthly income that used to arrive through the same bank.
What do you need to collect your pension?
The money can be collected at all Postal Savings Bank branches. To collect it in person, you need a valid ID card. The bank says branch staff are ready to give pensioners information and help with collecting the money.
In its statement, the bank says the continuity of pension payments was secured by quick coordination between the responsible institutions and by engaging its entire branch network, in the circumstances created after Alta Banka’s license was revoked. The goal, it says, is for pensioners to collect their income simply and safely.
Does the pension have to move permanently to Postal Savings Bank?
No. The bank says in the statement that pensioners keep the freedom to choose for themselves which bank will pay out their pension in the future. In its words, “this one-off payment does not imply an obligation to permanently transfer the pension to Postanska stedionica”.
The same statement closes with a message about the bank’s own role:
Relying on many years of experience in paying out pensions and a wide network of branches, Banka Postanska stedionica remains a reliable support for our oldest fellow citizens. It is our responsibility to make sure the pension arrives on time, and that every beneficiary receives the attention and support they need.
How many pensioners will decide to move their pension to Postal Savings Bank permanently after the one-off payout is not known for now, because the bank has not released any figures on that.
What does the general schedule for October pensions look like?
The PIO Fund announced for all beneficiaries that payment of October pensions starts on November 3. Under that schedule, employed pensioners receive their money at home addresses and at the counters of delivery post offices on November 9, and in current accounts on November 10. Fund beneficiaries who live in states formed on the territory of the former Yugoslavia receive their money on November 10.
Employed former Alta Banka customers therefore get their money on the same day as other employed pensioners paid into current accounts, November 10. The difference is that they collect it at Postal Savings Bank branches, with a valid ID card.
