Telekom Srbija Hikes Contract Transfer Fee to 1,020 Dinars
Telekom Srbija's new price list took effect on September 1: contract transfer now costs 1,020 dinars, TV package fees are changing too, and users keep the right to cancel without a penalty.
As of today, transferring a mobile phone contract to someone else costs 1,020 dinars, under the new Telekom Srbija price list that took effect on September 1, 2026. The fee is one of several changes announced in mid August that are taking effect today with exact amounts for the first time.
The company announced the changes on August 11, saying the price list would be revised in three areas: landline telephony, television and mobile telephony. Telekom Srbija stressed at the time that the change does not cover all services and packages, but applies to specific fees and add on services, while the rest of the price list stays the same.
What is actually getting more expensive on mobile and landline
Besides the contract transfer fee, now set at 1,020 dinars, the new pricing also applies to reactivating a previously disconnected number. That service now costs 420 dinars, the same amount for both mobile and landline lines.
On the landline network, billing for national landline calls is changing too: a minute of calls now costs 1.9 dinars. Telekom is also introducing new monthly fees for certain landline add on services, without specifying in its statement which items these cover.
What is changing for television
For television, the new prices apply to monthly fees for certain add on TV packages, as well as one time fees charged when a user fails to return equipment or returns it damaged. According to the price list, the monthly prices for add on packages are, as of today:
- documentary package: 330 dinars
- children’s package: 330 dinars
- movie package: 440 dinars
- music and entertainment package: 220 dinars
- HBO+ package: 939 dinars
Telekom Srbija says all other prices for its TV, mobile and landline services stay unchanged, meaning the change does not touch the basic packages, only the fees and add on services listed above.
Can a customer refuse the new terms?
Dejan Gavrilovic of the Efektiva consumer association explains that by law, a telecom operator is entitled to change contract terms during the life of the contract, but that a customer in that case has the right to request cancellation without paying a penalty, if the new offer doesn’t suit them.
“By law, a customer cannot simply refuse to accept a change to the contract terms, cannot just say they don’t accept it. They can only request that the contract be canceled if the new terms don’t suit them. In practice, companies then offer to keep the old terms in place. It’s also important that the operator has to notify the customer of the change 30 days in advance, and has to notify them personally. For example, if the notice is just a message posted on the company’s website, that doesn’t count. If the customer doesn’t receive the notice, the change of terms is void, it doesn’t apply, under the law,” Gavrilovic explains.
In other words, a notice published only on the operator’s website, in Efektiva’s reading of the law, doesn’t meet the legal requirement. If a customer was not personally notified of a change, under this reading the change does not apply to them.
Experience from the previous round of price changes backs up the idea that the operator gives ground in practice when customers push back. After the price increase Telekom Srbija carried out in April 2026, some customers who complained about the new terms were offered the option to stay on their old, lower package prices. The same pattern, according to accounts from customers who contacted branches and customer service at the time, had already played out before the April changes: those who requested cancellation were mostly customers who had already been through an earlier change of prices or packages with this operator.
The price list that took effect today doesn’t change packages that include a mobile handset, nor the basic TV and internet rates. It targets fees charged in specific situations: contract transfers, number reactivation, national landline call minutes, add on TV channels and unreturned equipment. For customers none of these items affect, Telekom says the monthly bill will not change.
