Alta Banka Deposit Payouts Start Nov 13, Up to 50,000 Euros
The Deposit Insurance Agency has set out how insured amounts are paid: Postanska Stedionica is the paying bank, the claim deadline is November 3, 2029, and small investors wait for a list.
Insured deposits at Alta Banka, now in bankruptcy, can be withdrawn from Friday, November 13, 2026, up to 50,000 euros per depositor, the Deposit Insurance Agency announced. The payouts are handled by Postanska Stedionica, during regular working hours at the branches the Agency has designated for the purpose.
The timeline is short. The National Bank of Serbia revoked Alta Banka’s operating license on October 30, 2026, and the Commercial Court in Belgrade opened bankruptcy proceedings on November 3, 2026. The Agency is the bankruptcy administrator, and the exchange rate used for payouts is calculated as of that date. For the 1,965 Alta Banka pensioners, the deadline to choose a new bank is November 20, as we reported earlier.
Who is entitled to a payout, and how much?
Individuals, entrepreneurs and micro, small and medium-sized legal entities that held deposits at Alta Banka are eligible. In its notice, the Agency states:
“The insured amount of deposits is up to 50,000 euros per depositor.”
Dinar deposits are paid out in dinars and foreign currency deposits in euros, at the middle exchange rate for that currency in effect on November 3, 2026. Claims can be filed until November 3, 2029, three years from the bankruptcy decision. A list of Postanska Stedionica branches, with phone numbers and opening hours, is published at www.aod.rs and www.posted.co.rs.
What should you bring to the counter?
An individual brings a valid ID, for example an identity card, along with the original documents proving the claim:
- a cash deposit agreement, a savings agreement or a current account agreement
- a passbook or the card of the dinar or foreign currency account
- any other document showing that the person had access to the funds before October 30, 2026
Entrepreneurs and companies need more paperwork if the claim is not filed by the person registered as the legal representative. In that case they need a power of attorney on company letterhead, signed by the registered representative and stamped, plus a certified specimen signature form for the authorized persons, either the original or a certified copy, and a valid identity card. The power of attorney form is available on the Agency’s website and at Postanska Stedionica.
Anyone who wants to transfer a foreign currency amount to another domestic bank gives the paying bank the name of the receiving bank, their own name, the account number or international account number, and the bank’s international payment code.
What happens with checks?
The payout is reduced by any potential liability on unredeemed checks issued by Alta Banka. Holders of unused checks must first settle them with Alta Banka in bankruptcy and bring a confirmation. That confirmation is the basis for receiving the withheld part of the insured amount.
What do small investors get?
For Alta Banka clients who used investment services, the Agency announced separate rules. The protected claim is up to 20,000 euros per investor, paid in dinars at the National Bank of Serbia middle rate on the day of the bankruptcy decision, regardless of the number of accounts, the currency, the type of service or where the account was held.
The sequence differs from the one for depositors. Within 60 days of the bankruptcy decision, the Agency draws up a list of recognized and disputed claims. Each investor receives a statement and has 10 days to file a written objection to the amount. Payouts begin no later than three months after the list is issued.
Claims are sent by post or delivered in person to the Agency at Masarikova 5, 11000 Belgrade, no later than May 3, 2027. A later deadline of November 3, 2027 applies only with proof that the investor could not file through no fault of their own. The form can be downloaded from the Agency’s website or picked up at Alta Banka’s premises, Bulevar Zorana Djindjica 121 in Belgrade.
Where can you file complaints?
For further information and complaints about the determined insured amount:
- Deposit Insurance Agency, Masarikova 5, Belgrade, phone 011/7358 661, depozit@aod.rs
- Postanska Stedionica, Kraljice Marije 3, Retail Banking Division, phone 011/2020 292, aodisplata2026@posted.co.rs
