Alta Banka: 7,700 Payout Slots Booked in 12 Hours

Postanska stedionica bank opened the portal www.posted.co.rs on the morning of November 12, where clients of Alta banka, now in bankruptcy, book an appointment to collect their insured deposits. More than 7,700 people booked a slot in the portal’s first 12 hours, and the payout itself begins tomorrow, November 13.

This is the first step of the payout after Alta banka lost its operating license at the end of October. Postanska stedionica pays out the money on behalf of the Deposit Insurance Agency, up to the insured amount of 50,000 euros per depositor.

What is Postanska stedionica telling clients?

In a statement, the bank urges everyone entitled to a payout to book an appointment through the portal. Booking, it said, allows better organization of intake and shorter waits. The bank commented on the turnout in the first hours this way:

“The great turnout right at the start shows how much it matters to citizens to be able to plan their visit and complete the payout procedure as simply as possible,” said Postanska stedionica Bank.

The same statement closes with a message about how the bank sees the whole process:

“Our goal is clear: a well-organized payout, clear information and full support for every client. That is why a booked appointment and documentation prepared in advance are important steps that help finish the procedure faster,” the statement said.

Where does the payout take place?

The payout locations were chosen to follow the layout of Alta banka’s former network, which had 19 branches: seven in Belgrade and 12 in other cities. Postanska stedionica added capacity where clients need it.

• Belgrade: 31 branches, plus a new specialized branch at Postanska stedionica’s headquarters, at 3 Kraljice Marije Street. It has 28 counters reserved exclusively for this payout.
• Novi Sad: all seven Postanska stedionica branches are involved.
• Nis: three branches, while Alta banka had one in the city.
• Sombor: the payout is organized there even though Alta had no branch in the city, because a significant number of its clients live there.

Who is entitled to a payout and what should they bring?

Individuals, entrepreneurs and micro, small and medium-sized legal entities are entitled to a payout. Individuals bring a valid ID card or passport and the original document for their account or deposit at Alta banka. That can be a contract for a current account, deposit or savings, a savings book, a card for a current dinar or foreign currency account, or another document proving the claim.

Entrepreneurs and companies bring the same original account or deposit document, along with the personal documents of the representative or authorized person and an OP form, either the original or a certified copy. If the request is submitted by someone who is not the registered representative, a power of attorney is also required. To transfer euros to another domestic bank, clients should also prepare instructions from the bank where their foreign currency account is held.

The deadline for submitting a request to pay out insured deposits of Alta banka clients runs until November 3, 2029. All information on documentation, payout locations and booking appointments is available on the Postanska stedionica website.